What's GM's loaner vehicle policy?

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What's GM's loaner vehicle policy?

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Chevrolet Forums >> Chevy Trucks, Vans & SUV's >> Tahoe >> What's GM's loaner vehicle policy?

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What's GM's loaner vehicle policy? - 2/11/2008 10:47:51 AM

DaveM1

Posts: 18
Joined: 10/24/2007
Status: offline

Haven't found anything on this. Is it that they (Dealer) will give you a loaner or rental if the vehicle is to be in the shop for more than 8 hrs for warranty or recall work?
Can someone please clarify.

Post #: 1

RE: What's GM's loaner vehicle policy? - 2/11/2008 12:25:47 PM

ZX1100F1

Posts: 2429
Joined: 8/1/2006
Status: offline

The GM warranty does not provide for a loaner vehicle, however most dealers will offer a loaner or rental (free of charge) under certain circumstances.
You have to get the details from the dealer, it's best to go thru your salesperson or a manager if you need a loaner.

< Message edited by ZX1100F1 -- 2/11/2008 12:26:14 PM >

(in reply to DaveM1)

Post #: 2

RE: What's GM's loaner vehicle policy? - 2/11/2008 6:49:42 PM

haidangwa

Posts: 110
Joined: 1/6/2007
Status: offline

From www.chevrolet.com, it seems to indicate that any part that is covered under the 5yr/100k powertrain warranty would have "alternate transportation" covered under the policy. Just last week, I had to have the water pump replaced while it was in for the 30k mile service. They gave me a rental from Enterprise for 2 days.

(excerpt from http://www.chevrolet.com/warranty/terms/#terms):

GM PROTECTION PLAN
The GM Protection Plan is the only vehicle service and maintenance contract endorsed by General Motors and brought to you by GMAC Insurance, the insurance people from GMAC. The GM Protection Plan offers mechanical coverage for the parts and labor costs of repairing covered vehicle components against failure � even if it results from wear and tear (except in Kentucky). Depending on the level of coverage, additional benefits may include:

Roadside Assistance Program
Alternate transportation
Towing
Basic maintenance coverage for specific maintenance needs

(in reply to ZX1100F1)

Post #: 3

RE: What's GM's loaner vehicle policy? - 2/11/2008 7:14:34 PM

73shark

Posts: 2313
Joined: 4/17/2006
Status: online

The GMPP is an extended warranty that you can buy. I think ZX was saying that there wasn't a hard req't for a dealer to provide transportation if they keep the truck overnite.

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(in reply to haidangwa)

Post #: 4

RE: What's GM's loaner vehicle policy? - 2/12/2008 4:54:09 AM

DaveM1

Posts: 18
Joined: 10/24/2007
Status: offline

Thank you. I will check with my dealer on this.

(in reply to 73shark)

Post #: 5