RE: Chevrolet Tahoe reliability - how does it compare?
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/2/2008 1:36:44 PM
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mkaresh
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More or less, what it's come down to is that people who share your anti-research attitude buy domestic, while others don't. I don't think you're going to win many sales for GM by arguing that no one should pay attention to research like mine.
You do seem to misunderstand the "one year window." The research closely tracks vehicles as they age. Some of my results are for vehicles with over 100,000 miles on them. At that point, I'm pretty sure we're looking at long-term durability.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 7:34:06 AM
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jmack91z28
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I never said I was trying to "win" GM some sales. You wanna do some research??? Research customer satisfaction for GM over the past 70 years or so and compare to the rest. Research overall sales over the past 70 years. Those topics are somewhat interesting. I haven't read too far into depth with your "website" but how well do you know the people who are submitting these tests? How well do you know that they actually own the vehicle? You say you closely "track" the vehicles as they age. How old do they get as you "track" them? Besides mileage and dealer repair info, what else do you do?
You want a really interesting research? Research the effect of Americans buying foreign automobiles or foreign goods, and how it effects our economy and availability of American jobs. Research how it effects our taxes. I'm not accusing you of saying bad against domestics and what-not, cause your not. So please don't take me as being an a**hole, cause i'm not trying to be. I understand kinda what your doing, I just think theres a whole lot bigger fish to fry if ya know what I mean. Contrary to what you belive, I think Consumer Report does a great job and so does Edmunds, just looks like your just another redundant website to me. But what do I know, if it makes you happy, that's all that matters I guess.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 10:12:20 AM
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mkaresh
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The general trend for GM has been downward since 1962. Did some research on that about 15 years ago, and it's only gotten worse.
The largest reason is that GM simply did not build good enough products, and handled problems poorly, upsetting millions of former customers in the process.
But Consumer Reports is also part of the problem. If you think they do an excellent job, then you haven't given much thought to how they conduct their research and report results (which is very, very typical).
You'll find my general take on this here:
Seven serious problems with Consumer Reports
Take a look at those points, and let me know what you think.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 10:38:31 AM
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jmack91z28
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A lot of your ideas are smart and are a more accurate way of doing it. It's very smart to submit reports every month instead of every 6, and it does give the consumer what they want now and not a year ago. The biggest issue I found was your first and biggest idea. You say you track how long a vehicle is in the shop for? Depending on how many mechanics and how busy the shop is, the number could vary greatly. To me thats not an accurate way of judging a vehicle. I work with a guy who got hit in his new ford truck and the dealership had to replace the door and paint it. It sat at their shop for 13 days before they could even touch it, and it only took 2 days to fix. That's a total of 15 days. On your report something of that scenario would look terrible and turn people way if it was an actual mechanical repair, correct? Or am I still not seeing the picture and you already have that covered?
And back to customer satisfaction for 70 years.. GM has outsold everyone since 1931 correct? And everyone who has to deal with a dealership ends up getting upset, no matter who your dealing with. Car sales men are the biggest crooks in the world, you never have a good experience there. Thats not a fair comparison at all in my opinion either. What i've always heard and experienced chevys never really produced ****ty cars, with the exception of a few like the vega and what-not, but who doesn't have a slip up here and there.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 10:53:31 AM
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mkaresh
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Chevrolet has been losing market share almost continuously since the early 1960s. The trend is not good. On average, their customer base tends to be old (and getting older) and relatively low on income and education. They hope new products will reverse these trends, but that remains to be seen.
Repairs due to collision with another object are not reported. But as for how busy the shop is, it is the responsibility of the manufacturer to make sure that sufficient repair facilities exist for the cars they sell. I don't currently report the average number of days, but that's because this will require a larger sample size. So it'll happen.
One correctionL CR collects information every 12 months, not every six. From last October until next October, their results will be based on surveys conducted in the spring of 2007.
Think about it. If you were buying a car this summer, would you want to know how reliable it was in the year that ended in April of 2007? Or would you want to know how it has been doing in the last year or so?
When you first posted, you mentioned a one-year window. Both CR and TrueDelta report reliability during a 12 month period. The difference is that their 12-month period is between 6 and 15 months earlier than mine in a car's life.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 11:16:31 AM
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jmack91z28
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But don't sites like Edmunds have actual consumer reviews? Where the actual owner writes a report and shows his or her satisfaction or problems with the vehicle?
You say the average consumer is usually old and getting older. Don't you think thats in part because the average young consumer now buys into the whole "American cars are crappy and gas hogs" bullshit? And now America is barely even majority American even more. Pretty soon it will be majority foreigners and most of them have never even thought of buying american. Don't you think that plays a role too? Most people look to buy what only benifits them and not what helps the country, thats why they don't buy american vehicles, cause they're "gas hogs". How can companys like ford and gm compete against these crappy companys like kia that are running a buy one get one free deal? If anything people don't understand the history and tradition that gm and ford has anymore. It's mostly to blame because of my "young" generation, where no one has respect or values anymore.
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RE: Chevrolet Tahoe reliability - how does it compare? - 4/3/2008 11:53:13 AM
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mkaresh
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Uh, the country is still about 90% American, maybe even 95%. It might not be 90% white, but that's not the same thing. If someone's born in this country, or they become a citizen, they're American.
I wouldn't be too quick to assume that values were different in the past. Throughout history people have felt this, though.
On the consumer reviews, there's no control over who participates in those. And it's very easy to read whatever you want to read in them.
My research process has one unique advantage: it collects data going forward, so it cannot be distorted by whatever past experience led someone to join.
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