GM called!

Everyone gets a GM survey when you buy a new car.
I added a page of comments, not the first time doing this
over the years.
This is the first time anyone called to go over what I said though.
Maybe they are listening to their customers.
Jim

Care to share what your issues are and how the conversation went?

I was surprised they called as I only have a few very minor
complaints with the exception of the universal home remote.
I am very happy with my LTZ, everythings works properly
and after 2.5 months I see no need to have anything fixed
or adjusted. With my wife's 2005 Saturn Ion 3, GM seems
to be paying attention on the building of their cars.
May, the Ion will be two years old, other than a burnt out Phillips
light bulb, nothing has gone wrong or need adjusting. Years past this
would not have been the case as with my 2000 Impala.
Back to the Impala, I would like to have had a lock and light on/in
the glove box. I don't like the black dash top,the hottest part
of the inside of the car and its black,and shows any little dust.
I have a light gray interior,dash color should have been gray as well.
I find the outside mirrors too small compared to my 2000 Impala
LS.
What we spent most of the time on was the fact that when I could not get the Universal home remote to work there was no way of
getting any help as no one at GM knew who made the unit for GM
as it was no longer a Homelink. It was left up to me to figure it out.
Once I tracked down the new supplier, and I needed the conversion
module, I would have to order it directly from Lear.
Since this was a GM supplied remote I told the lady the conversion module should have been available through the parts dept.
As it was the parts guy didn't have a clue what I was talking about. 
Once I received the module, installiation was quick and simple.
The lady I was talking to seemed interested and said she was taking notes.
Jim
 
 
 

Thank you for your interest in the Universal Home Remote product. Additional help is available to assist you with any programming issues or questions.
 
If your product has 3 LED lights, please refer to www.learCar2U.com or call 1-866-57Car2U for additional support.
 
Sincerely,
 
The Lear Car2U Team

cool as a salesman I was expecting a long list of salesbashes, , and yes GM is committed to service and excellence all of our training now is quality service, and the committment to get it and keep it, shows this year with the new warranty, eat that Toyota and Honda...
 
Always been a good salesguy I think treat everyone with respect and look after my customers, good to see GM is backing us and making it easy.